Simply Help

Doing a quick search for technology companies or managed service providers that work with small business in the Philadelphia area brings up a lot of results. All of them provide some kind of help desk service and all of them give a menu of options with different service levels and pricing options. Looking a lot like a ³Chinese Take-out Menu². How is that good for Small Companies who already are short on time? Also, how do these companies track the different service levels and work done for each client? They spend more time doing that instead working with clients on their technology environment. Why not make it simple? Charge one price and provide all of the services. We get asked all the time why we are doing a monthly flat fee for all of the service and not hourly or “buckets” of hours.

Our idea is that a one fee service simplifies the management of a client.

And the client receives the best service they can afford without the worries of running over budget when things go really wrong. It is our job to fix it. If we maintain our clients’ systems correctly, all the time, and do the right preventive maintenance; we make money If we are not doing our jobs right and we need to spend a lot of time fixing things that go wrong; we lose money. This system benefits our clients. It guarantees they receive the services they need and that they have paid for. With hourly pricing and bucket of hours, it is totally opposite. We would still make a lot of money if things were always wrong and clients would lose a lot in time and quality of service. So we are sticking with our flat monthly rate.

Tags: Technology+Support, Philadelphia, SimplyHelp, Managed+Service+Providers