Simply Help

Simply Help is looking for an ambitious and outgoing entry to mid level Technology Support Specialist. The applicant will need to be able to work both individually and as a part of a team. They need to be able to research answers and make decisions, both independently and with supervision. They must have superior customer relations skills and be able to work comfortably and communicate clearly with clients who have little to no technical knowledge.

Qualified candidates will possess the following: Superb verbal communication skills Excellent written communication skills Good work ethic and people skills Highly organized work habits Good detail planning and follow through skills Proven ability to effectively manage multiple priorities and meet deadlines Good understanding of Local Area and Wide Area Network operations is required Microsoft Windows 2000/2003 and XP experience are required. Primary Responsibilities Provides end-user hardware and/or software support and training when required. Help Desk support to answer technical network and web based application support, setup and navigation issues. Handling incoming calls and e-mails from customers. Ability to provide excellent customer service Ability to present technical information to non-technical customers This is a Contract position with the potential for full-time employment. Some travel required. Philadelphia Tri-State Area.

Please send resumes to jobs@simplyhelp.net

About Simply Help

Simply Help is a technology maintenance and support service, created to anticipate and serve the technology needs of small- and medium-sized businesses. Simply Help provides needs assessments and purchase guidance, preventive maintenance, remote, phone, and onsite support, extended and emergency support, software licensing, security assessments and updates, and vendor management. Simply Help is a service of Bartek Management.