Simply Help

We are in the middle of making our site a lot more usable. Brand new site coming soon.

Doing a quick search for technology companies or managed service providers that work with small business in the Philadelphia area brings up a lot of results. All of them provide some kind of help desk service and all of them give a menu of options with different service levels and pricing options. Looking a lot like a ³Chinese Take-out Menu². How is that good for Small Companies who already are short on time? Also, how do these companies track the different service levels and work done for each client? They spend more time doing that instead working with clients on their technology environment. Why not make it simple? Charge one price and provide all of the services. We get asked all the time why we are doing a monthly flat fee for all of the service and not hourly or “buckets” of hours.

Our idea is that a one fee service simplifies the management of a client.

And the client receives the best service they can afford without the worries of running over budget when things go really wrong. It is our job to fix it. If we maintain our clients’ systems correctly, all the time, and do the right preventive maintenance; we make money If we are not doing our jobs right and we need to spend a lot of time fixing things that go wrong; we lose money. This system benefits our clients. It guarantees they receive the services they need and that they have paid for. With hourly pricing and bucket of hours, it is totally opposite. We would still make a lot of money if things were always wrong and clients would lose a lot in time and quality of service. So we are sticking with our flat monthly rate.

Tags: Technology+Support, Philadelphia, SimplyHelp, Managed+Service+Providers

Simply Help is looking for an ambitious and outgoing entry to mid level Technology Support Specialist. The applicant will need to be able to work both individually and as a part of a team. They need to be able to research answers and make decisions, both independently and with supervision. They must have superior customer relations skills and be able to work comfortably and communicate clearly with clients who have little to no technical knowledge.

Qualified candidates will possess the following: Superb verbal communication skills Excellent written communication skills Good work ethic and people skills Highly organized work habits Good detail planning and follow through skills Proven ability to effectively manage multiple priorities and meet deadlines Good understanding of Local Area and Wide Area Network operations is required Microsoft Windows 2000/2003 and XP experience are required. Primary Responsibilities Provides end-user hardware and/or software support and training when required. Help Desk support to answer technical network and web based application support, setup and navigation issues. Handling incoming calls and e-mails from customers. Ability to provide excellent customer service Ability to present technical information to non-technical customers This is a Contract position with the potential for full-time employment. Some travel required. Philadelphia Tri-State Area.

Please send resumes to jobs@simplyhelp.net

About Simply Help

Simply Help is a technology maintenance and support service, created to anticipate and serve the technology needs of small- and medium-sized businesses. Simply Help provides needs assessments and purchase guidance, preventive maintenance, remote, phone, and onsite support, extended and emergency support, software licensing, security assessments and updates, and vendor management. Simply Help is a service of Bartek Management.

Alex Muse from Architel and Big in Japan gave us a great plug. I totally apprecite the time he gave to talk to me. If you are in the Dallas area and need great technology support check out Architel

Tags: Alex+Muse, Architel, BiginJapan

Levittown, PA – June 9, 2006 — Simply Help, a technology maintenance and support service for small businesses, announces the addition of Benjamin Franklin Tercentenary (BF300) as a new client.

The Benjamin Franklin Tercentenary is a private, non-profit alliance established to mark the three-hundred-year anniversary of Benjamin Franklin’s birth (1706-2006) with a celebration dedicated to educating the public about Franklin’s enduring legacy and inspiring renewed appreciation of the values he embodied. In addition to the recent exhibit in Philadelphia, BF300 will travel to St. Louis, Houston, Denver, Atlanta, and Paris.

“Our mission is to educate the public about Franklin and to build awareness of his accomplishments. Compiling information and materials for each of the exhibition venues requires organization and fluency with our network. Things can easily get lost in the transition from location to location, so we need reliable technology support,” says Dr. Rosalind Remer, Executive Director of the Benjamin Franklin Tercentenary.

Businesses today rely on products that work and services that deliver. In a technology-driven corporate world, it is necessary to have a reliable, accessible support team. Simply Help is the only place where “one call” can take care of all the technology needs of today’s businesses. The company provides preventive maintenance, repair and guidance, as well as liaison and communication services to manufacturers and service providers.

“Our first priority is to help companies implement preventative steps in order to avoid problems. But when the inevitable problems do arise, our job is to make sure that our clients are up and running as soon as possible, helping to ensure that their clients and customers do not experience a disruption in service,” said Bart Mroz, founder and president of Simply Help.

About Simply Help

Simply Help is a technology maintenance and support service, created to anticipate and serve the technology needs of small- and medium-sized businesses. Simply Help provides needs assessments and purchase guidance, preventative maintenance, remote, phone, and onsite support, extended and emergency support, software licensing, security assessments and updates, and vendor management. Simply Help is a service of Bartek Management.

For more information about Simply Help, please visit www.simplyhelp.net or call 215-825-5116.

[PDF]

###

We spent almost 2 years looking for a partner that would work with us on an online backup. We have finally found the right partner. You can sign up for a free trial of the backup system to see how it might work for your organization.

http://www.simplyhelp.net/backup-trial

Try before you buy

Worried about replacing your existing backup solution? Put us to the test! Try our services free for 30 days and see how Simply Help Backup works for you. There is no obligation or commitment. If you’re not satisfied at the end of the trial just uninstall the software.

It takes just a couple of minutes to signup and get started, and then you’ll have access to the power, convenience, and security of Simply Help Backup. During your risk free trial you’ll have 500MB of storage and will be given unlimited bandwidth. And at any time you may upgrade to a billable service plan.

ONE CALL…

Your time is precious.

Whether you’re on the road pitching a new client, in the office working, or spending time with your family, your business shouldn’t be interrupted by technology that doesn’t work.

Simply Help is The Small Business Help Desk, the only place where “one call” can truly take care of all of your business’ technology needs.

Even when the description is “my thingamajig is not working” we can help, providing maintenance, repair, and guidance for all your technology requirements. What’s more, we serve as the liaison between you and all manufacturers and service providers. So, no worries or time wasted with multiple calls.

ONE SERVICE…

We look after your technology so you don’t have to.

With Simply Help on your team, you’ll have more time to do what you do best – serve your clients and customers. Plus, you’ll enjoy the peace of mind that comes with the knowledge that your technology will run more efficiently and last longer.

Services include:
Needs assessments and purchase guidance | Preventive maintenance
Remote support | Phone support | Onsite support | Extended support
Emergency support | Software licensing | Security assessments and updates
Vendor management | plus much more

ONE PRICE…

We understand the budget constraints of small companies.

That’s why we charge an all-inclusive monthly fee – one price that’s based on your company’s individual technology needs. There’s no guessing, no negotiating, and you have the assurance that technology issues won’t create cash flow problems.

Technorati Tags: management

Quick update on the WMF issue …

Security experts are urging Windows users to apply a non-Microsoft-issued software patch to fix an extremely dangerous bug that has exposed hundreds of millions of the operating system’s users to spyware and viruses. - Washington Post

There is a unofficial hot fix for the issue you can read about it here:

http://www.hexblog.com/2005/12/wmf_vuln.html

and download the patch here:

http://www.hexblog.com/security/files/wmffix_hexblog14.exe

UPDATE: You can use the following url for the download http://www.grc.com/sn/notes-020.htm

Technorati Tags: security

New vulnerability just came out for windows. As of yet there is no full fix for the issue. Windows users can disable the rendering of WMF files using the following :

1. Click on the Start button on the taskbar.
2. Click on Run…
3. Type “regsvr32 /u shimgvw.dll” to disable.
4. Click ok when the change dialog appears.

Additional Information:
f-secure news
e-Week

The FBI on Monday said e-mails made to look like they come from the agency are warning computer users that the FBI is monitoring their Internet use. ‘These scam e-mails tell the recipients that their Internet use has been monitored by the FBI and that they have accessed illegal Web sites,’ the FBI said in a statement. ‘The e-mails then direct recipients to open an attachment and answer questions.’

‘These e-mails did not come from the FBI,’ the statement said. ‘Recipients of this or similar solicitations should know that the FBI does not engage in the practice of sending unsolicited e-mails to the public in this manner.’

Additional Info:
http://www.fbi.gov/page2/nov05/emailscam112205.htm
http://www.pcworld.com/news/article/0,aid,123682,00.asp